Dear Mr. Pena,

We just wanted to let you know that we were extremely satisfied with our recent purchase of Restorations Windows and could have not asked for a better experience.  We were very impressed with the professionalism, friendly and respectful nature exhibited by Rob Fish and greatly appreciated his excellent communication skills.  He always responded to any questions we had in a very prompt manner and never pressured us at any point during the process.  Rob's knowledge, honesty and fairness were major factors in our decision to purchase our new windows from your company.

We were also happy with the installer, Tom, who did an excellent job.  We will be more than happy to recommend your company to our friends and will definitely see you in the future for any home improvements you service.

Thanks,

J in Schenectady

Dear Chris,

We want to thank you for your responsiveness to our calls and your approach to doing business.  You are very professional and a pleasure to deal with.  Lisa and others in the office were also great to talk with.  Lisa's initial presentation of the windows resulted in our request for an estimate.

We also want to let you know that your installers did a very good job.  Tom and Tim did the major installation-they were professional and skilled in installing the replacement windows with a minimum of disruption to the existing inside woodwork.  The new trim outside is very well done.

We have recommended your company to several friends who need window and/or door replacements and will continue to do so in the future.

Sincerely,

D & G in Schenectady

Bob Pena,

Thank you for your window work on our home!  It exceeded our expectations in every way. 

Tom and Tim were competent, friendly, considerate and very easy to work with.

Everyone of your employees that we worked with, were equally to be praised.

Thank you,

D&E in Malta

We visited RM Pena because they were in the vicinity.  The reason we bought from Pena was because we liked the windows they offer.  Rob Fish, the salesperson we dealt with, was very informative and helpful throughout the process...The crew was very professional and worked together like a well-oiled machine.  They clearly knew what they were doing.  They also showed me how the windows work.  Rob checked in on things several times during installation day and made sure that the day ran smoothly.  The new windows look great...we had worried about what they were going to look like in place of our old wooden windows, but they look really nice.  Very relieved.  We are also looking forward to saving on heating expenses this winter.

All of our interactions with the folks at Pena were very pleasant.  They even made a follow up call to thank us for our business.  Who doest that these days? Pena does.  We would definitely us them again.

B in Ballston Spa

Dear Mr. Pena:

Linda and I want to take a moment to compliment you and your company on the outstanding manner in which our recent replacement window purchase and installation was handled.

Rob Marotta was our sales representative.  He made the selection process easy and answered all our questions, even taking us into the warehouse to show us features on units similar to the ones we were going to order.  Tom Fraley followed up by measuring all areas to ensure proper fit.

Hugo Rhoades was the technician who installed the picture window, side casements and two double hung windows.  He obviously is very experienced at his craft and was a pleasure to watch work.  He took the time to make sure we understood the operating features of all the units and explained why your product is superior to many others out there.

It turns out one of the casement panes came with a scratch on it.  Charity was most pleasant and responsive when this was brought to her attention and a replacement has already been ordered.

We appreciated being able to do business with a locally owned company especially when it turns out to be such a pleasure.  Rest assured we will make appropriate recommendations should the opportunity arise.

Sincerely,

L and P in Charlton 

I am totally enjoying my new windows you installed early this summer.

I was very impressed with the professionalism and knowledge when I spoke with Rob and was equally impressed with the installation and windows themselves.

I am looking forward to repeating my experience with you again next year, as I have a lot more work for you!

Thank you,

D in Burnt Hills 

Dear Rob,

Three years ago, when Pena Windows installed our beautiful new front door, I did not think I could ever be happier with a home improvement project.  However, the newly installed windows and especially the kitchen window complement the door perfectly.

The new kitchen window literally brings the outdoors in.  We are fortunate to have a lovely patio and surrounding gardens that we now enjoy with every meal.  It somehow makes the kitchen seem bigger and certainly brighter.

Thank you for your guidance and for the professionalism R.M. Pena has provided.

Sincerely,

M & R in Latham 

Chris,

Right from the very beginning everyone I encountered was very professional.  I have worked with a number of contractors over the years and it is clear to me that Pena's priority is customer satisfaction and its refreshing to work with a company who sees the customer as #1 and who ALWAYS returns phone calls.  All of the guys that worked at the house were great, professional and pleasant.  As you know, I had some concerns over the course of the project and I can't tell you how great it was to simply express and have them "fixed" or corrected to meet my expectations without once being challenged that I was not right.  With any project there are going to be things that are not as expected, it is how the company handles those issues and Pena was top notch in handling them.

It was also great to see your dad, as the owner of the company out at the site and offering up some suggestions to make the finished product better.  Not all owners are that invested and again it speaks to the character of the Pena company and the family that runs the business.

I look forward to having Pena back at my house in the future to complete our back deck.  Thanks again Chris it was a pleasure working with you!

L & P in Fonda 

We really appreciated the prompt service, but more importantly, your guys did it right!  Their courteous, professional, no-nonsense approach to completing the siding job was very impressive.  Your team of employees clarified the integrity of your company. 

That being said, some of our newest neighbors have stopped to examine the look of our home.  A number of people have commented that it looks really sharp now, and we agree that it looks great.  So to that end we say, Thank You for a job well done.  RM Pena is a pleasure to do business with.

M&L in Saratoga Springs

 Dear Mr. Pena:

This letter is to let you know how satisfied we are with the sunroom doors/windows replacements your company installed at our house on February 1st and 2nd 2012.  The job included removing, replacing and finishing four sets of triple panel sliding glass doors.  We are very satisfied with the product, the workmanship, and the manner of the Pena team.

When we first saw your product at the Home Show in Albany in 2009, we were attracted by the features of the materials.  We liked the core insulation, the thermal pane glass with the grills between the glass, the R factor of the glass, and the screen quality system.  At the time, we also found your Home Show crew to be friendly and informative without being pushy.  Later, sorting through all of the materials people like us pick up at home shows, we kept the Pena card.

In the fall of 2011, when we decided to get an estimate for replacing our current Atrium Doors, we were further attracted by the professional manner of Rob Fish who worked up the cost and then discussed a wide variety of topics including other options.  Mr. Fish was knowledgeable and agreeable to considering other alternatives.  He also collaborated with us about payment options that would conform to our cash flow schedule.  This open minded approach enabled us to realize that what we wanted was to keep the look and color of what we had while upgrading to materials that were superior in function, insulation, usability and maintenance.

Installers Tom Fraley and Jared completed the installation as scheduled in two days.  During that time, some on the job decisions had to be made regarding construction approaches to the exterior trim and sill support.  Rob Fish was there also, and the four of us looked at the situation and discussed the pros and cons of two different treatments.  In essence, I was not told what was going to be done; rather, I was asked what I preferred.  Having been included in the decision, I made the right choice and my wife and I are very satisfied with the functional and esthetic appearance of the exterior trim.  The same applied to the wrapping of the sill support.  The crew brought three different colors and after some egalitarian conversation, we decided on gray which blends well with the foundation and brick mortar.  In short, we are very satisfied with how these decision were made.

The underlying key to the successful completion of this project was Rob Fish's professional and friendly manner throughout.  From the beginning he was open to all ideas and questions we had.  No detail question was insignificant or petty to Rob.  As we got closer to nailing down the details late last fall, he gave us plenty of time to kick around ideas and make decisions.  What also typifies Rob's quality of customer service occurred when I talked to him at the end of the first day of installation about some questions I had about details: Rob not only called me back within the hour, but he also came back to meet with me the next day.  This was important to us as customers because our of the five local companies we have worked with in the past three years...including plumbing, re-construction, patio replacement, ceramic tiling and carpeting...only Pena and Sherman Tile stopped in during the project to make sure everything was satisfactory.  Also, while finishing up the installation on the sceond day, Tom and I were briefly talking when he said, :...well, I'm a people person."  That says it in a nutshell: Pena - people and product.

In short, we are highly satisfied with the work and manner of the Pena team.

Sincerely,

E - in Saratoga Springs

 Good Morning,

Just a note to say "Thank You" to you people.  Our home is cozy warm, quieter and we have clean windows!  Your installers were efficient, courteous and polite.  Have a safe and happy winter!

S&B in Charlton

Rob,

Just a note to let you know how much I am enjoying the deck.  It is perfect.  It is so much more than I expected.  The neighbors also love it.  I have had many compliments, saying it looks fantastic and like it has always been here.  It was a pleasure working with you and the gentelmen here were wonderful.  Very nice and very professional.

Thank you,

B in Albany

Mr. Pena,
I want to let you know that my wife and I are very satisfied with our experience in purchasing a Therma-Tru door from your company. The door is impressive! Rob Marotta was the Salesman with whom we dealt with primarily and his knowledge of the many door, glass and hardware options that are available from Therma-Tru was quite extensive. He patiently provided quotes on numerous door and glass styles that we considered. Rob Fish was also very helpful in guiding us to our final decision, staying well beyond the usual Saturday closing time.
Chris the Installer of our door, is an excellent craftsman, with fine attention to detail. It was obvious that he ahd extensive experience installing Therma-Tru doors and he knew the best solution to any potential installation problem. You have a great team working for you and you have another very satisfied customer.
Thank you
N & R in Scotia

Dear Rob,
Our front entry makeover has passed the "neighborhood" test with flying colors. Several of our neighbors have stopped by and given it a solid thumbs-up. And most of all, we like it also. Thank you for all your personal help, information and guidance. The front entry is just what others see, but we feel the difference. The added insulation over the living room (your suggestion) and the high R value window and door have made our home much more comfortable and heat efficient. Tom and his crew were truly professional and great to have around. They were caring craftsman who wanted us to be completely satisfied at project's end. From start to clean-up they had our confidence at gratitude.  We are glad we went with Pena and would certainly do so again for any future projects in your product and service area. It was great to work with all of you, thank you again.
P & E in Glenville

Dear Rob,
I'd like to commend you and your company on the high quality product you provide and skilled work you perform.
We are delighted with our new windows and particularly the quality and care of the installation. Worth every cent!
I've been involved in the contracting business for 30 years and appreciate professionalism when I encounter it.
Great Job! Thank you.
L & C in Cohoes

    
Dear Mr. Pena,
"We are truly pleased with your staff for their work on Oct. 20, 2010. Rob coordinated the order and was helpful with window selections.  Chris and Jared were polite, courteous and exceptionally knowledgeable and experts in their work.  They are truly skilled. Thank you and we look forward to working with Pena again.
C & M in Amsterdam

Dear Mr. Fish,
As you know, we had been toying with the idea of screening in our back porch for a long time. The problem was how to go about it as we wanted it to look like part of the original build and not an add-on. Thankfully, due to the fact that you took so much time and effort to discuss the proposed build with us and left no questions unanswered, we are absolutely delighted with the outcome and only wish we had gone ahead with the project earlier!

As a qualified Interior Designer, I am particularly conscious of the importance of working closely with the client, understanding their needs, discussing at length the pros and cons of certain designs and executing the work to the highest spec! That, you have succeeded in doing.  We appreciated your hands-on approach during the work and the excellent team (Ryan, Tom and Jared) who executed the job seamlessly under your supervision.

Please feel free to pass on this letter to Mr. Pena. Needless to say, due to your professionalism in the realization of our new sunroom which exceeded all our expectations, we will not hesitate to recommend you and your team at Pena to friends and neighbors!
R & D in Scotia

This past summer R.M. Pena installed 6 replacement windows and a patio door. I would like everyone to know that the quality of windows and the installation process was nothing less than excellent. When I received four estimates Pena wasn't the cheapest or the most expensive. I compaired their products and knew of their oustanding workmanship, it's now been 3 months since the windows and doors were installed and I can highly recommend R.M. Pena.

The installers were very good about cleaning up after and made a special effort not to create a mess. They were prompt and didn't leave the job until it was done.
My windows have reduced the outdoor sounds, air tight, easy to clean and looking forward to a warmer winter.  One other note Robert Pena personally came out to check out the job. That was impressive to see the owner take an interest.
I just wanted to let everyone in the market for replacement windows, doors or any home improvements you won't go wrong by selecting Pena.
D.W. in Scotia

Dear Mr. Pena:
We are completely satisfied with the replacement windows and the installation. Rob Marotta was very professional and knowledgeable about the windows and the installation process. He was a pleasure to work with during the sale itself and later during the actual installation.  Tom Fraley and Jared Berggren deserve much praise for an excellent installation. The windows look outstanding inside and outside due to their fine workmanship, skills, and attention to detail. In addition, during the two days of installation, they were both professional and personable.

Please pass along our special thanks to Rob, Tom and Jared. They truly meet the high standards you set for your company and are an asset to your team.
Thank you for providing us with a custom innovative product and superb service. We would recommend R.M. Pena to our neighbors and friends.
G & F in Niskayuna

Attn: Rob Fish
I am very pleased with my PENA Bay window. I especially want to let you know how diligently your two men worked. I realize it was a difficult project, being on the second level. I am very satisfied with their performance.

Everything was cleaned up and left in perfect order. I also appreciate, I believe his name is Ryan, putting the screen in the attic, especially enduring the awful heat up there. Also, I appreciate the other workman staining the window trim - matches perfectly!

Thank you Rob for your help and advice. I would highly recommend PENA to anyone.
J - in Mechanicville

Dear Rob:
About a week has passed since the R.M. Pena crew left our house and we are still going outside periodically and admiring the work they did. We are extremely pleased with the siding and gutters. The work performed was exactly as promised. In addition, the guys who did the work are a great bunch and totally professional.
Thank you for taking care of our project, and please extend our thanks to the fellow who did the work.
R & A in Albany

Dear Sir:
We wanted to tell you how pleased we are with the recent installation of our windows. Not only are we pleased, but we have had others comment on how great they look.
Our experience began at the home show where we met Rob Fish. We had already discussed windows with another company before we got to PENA'S booth. The professionalism displayed by Rob was impressive from our first contact and we immediately scheduled an appointment to visit us and assess our needs which was also an extremely positive and helpful experience. We followed that with a visit to the show room at your location where we were warmly received.

The outstanding experience did not stop there, it only began. When the day arrived for our installation, not only did the installers show up; but Rob was there to make sure everything got started off in a professional way. Even though it was cold that day (it even snowed), our initial concern quickly evaporated when Chris Dingman and Ryan Raymond began to work and the windows were in and out so quickly. During the two days of installation, Chris and Ryan's work was impressive. Their installation was flawless and they insured everything was cleaned as they went. If you are reading this at your Friday Staff Meeting, we are sure that Rob is laughing out loud and saying "I told you so", when we said how pleased we were.
It would be our personal pleasure to recommend your Company and staff to anyone for any project. In this day, when a lot of people lack good work ethics, you should be PROUD of your employees.

Thank you and please thank ALL involved with the superb job.
G. & T. in Canaan, NY

Dear Mr. Pena,
On May 8, 1998 your company installed replacement windows for me. Recently I had to replace four windows because the seal was leaking.   I was really pleased at how well I was treated especially, by the two young women named Lisa in your office. My son was taught how to replace the windows, and it cost me nothing.

I wanted to thank you for honoring your guarantee after 12 years.
Best wishes to you and your company.
A in Burnt Hills

Dear Mr. Pena,
The purpose of this letter is to thank you for the unbelievable job your company did in completing the Knollwood Condominium insulation project.

I have received feedback from many of homes where the insulation was added and they have noticed an immediate difference. Their condominiums feel warmer and their furnaces cycle much less frequently now that the insulation is in. I also received positive feedback in regards to the employees on site who performed the work. Tom and Jared did an excellent job installing the insulation as well as the clean up.

It was also a pleasure working with your office staff. I manage and deal with many properties and projects and I have never had a project go so smoothly as this one. Lisa did a great job with the scheduling. I can not speak highly enough of the job Rob Fish did from start to finish. He consistently kept me informed of the status of the project and any question that arose was answered accurately and promptly. I also want to thank you as well for taking the time to meet with me, the architect and the board members.

Again, on behalf of the 68 homeowners of the Knollwood Condominiums I want to thank you.
CYC Realty Management

Dear Robert,
Your generous gift of framing our attic window at no charge touched us in a way that goes far beyond the financial. At this emotionally difficult time, with so many pressing matters to attend to, you helped ease our burden enormously. Maybe it was a small gesture to you but it was huge in spirit...You saw a need that we had and stepped forward to fill it. Although we have had a business relationship for many years, you have given us a human connection that means so much more.

Great job and we are enjoying the windows so much.
A and B in Rexford

Rob,
We wanted to tell you how much we love the new window. What a transformation.

This is the second time we have hired your company. Both times we have found you to be professional and reliable. How nice it is to find a company that actually does what they say they are going to do.

R and R in Glenville

When we stopped in at R.M. Pena, we were not only met with knowledgeable and personable staff, but also a product that we fell in love with and trusted from the start.
In the winter, our heat was sustained; and at the beginning of our first summer, we find ourselves going outside to warm up - our home is extremely cool on 80-90 degree days! In addition to saving us the cost and trouble of installing AC, Restorations windows have increased the efficiency, beauty and value of our home. R.M. Pena has put our minds at ease knowing that they stand behind a lifetime warranty and employ talented, courteous and skilled installers/contractors.

With any future home improvements, we look forward to going back to our new friends at Pena for years to come. Thank you Rob Fish and the entire R.M. Pena stafff for your quality product and impeccable service!

K, E and Little M in Charlton